Help Desk

 

Scope of Support

The purpose of the Help Desk is to provide ready access to information and assistance for University-owned desktop and network hardware and software authorized by the University of Montevallo.  This assistance includes support for network connectivity, Macintosh and Windows operating systems, and the Microsoft Office productivity software suites for PC and Mac users.

Limited assistance is available for student-owned computers.  Please refer to the Student PC Support page for more information.

Requesting Help

You may request assistance from the Help Desk by:

• Calling the Help Desk at (205) 665-6520.  University of Montevallo faculty, staff and students can receive support by calling the Help Desk 24 hours a day, 7 days per week!  If you are outside the local calling area, a toll free number is also available: (866) 520-2401.
   
• E-mailing the Help Desk at helpdesk@montevallo.edu
   

Looking for the Technology Guides?

• 2009 Faculty Technology Guide
• 2009 Student Technology Guide

Looking for information on how to change your network password?
Do you have questions or need information about changing your password?  Click How to Change Your Network Password for information and an FAQ document.

Are you ready to change your password?  Click CHANGE MY PASSWORD.

 

Email Management

• Guide to Email Maintenance  (PDF file, November 2009)
   
• ForUM Email (Student Email)
   
• Resetting the Outlook Autofill for Windows XP Users (pdf file)
   
• Tips for Managing Email for Entourage Users
   
• Tips for Managing Outlook Email for PC Users
   
• Updating Your Outlook Address Book for Windows XP Users (pdf file)

Additional Information:

• Basic Computer Security Tips
   
• FAQ for the Self Service Products
   
• FAQ for the Antispam/Antivirus Gateway
   
• Guide to Internet Music Services
   
• Infrastructure Upgrades for the Residence Halls
   
• Installing the Microsoft Office 2007 Converter Tool
   
• Purchasing Process for New Computers and Software
   
• Sources of Wireless Signal Interference
   
• Student Email Policy
   
• Student Network Registration (NetReg) FAQ's
   
• Student-Owned Wireless Routers
   
• Student Self-Help Network Troubleshooting Flowchart (pdf)
   
• Windows Update FAQ's