Information Services & Technology

Mission Statement

The mission of Information Services & Technology (IS&T) is to bring technology, support and energy that directly facilitates the work of our faculty, staff and students.  We are service oriented and focused on high priority projects and support initiatives that will directly empower the achievement of our university mission.

Information Services & Technology is designed to meet the academic, administrative and social technological needs of a 21st-century campus.  We are a customer centric organization focused on supplying infrastructure, programming, and services for Systems and Software Selection, Systems Integration, Troubleshooting, Technology Projects, Maintenance and Support.

Information Services & Technology Areas

Information Services & Technology is comprised of five areas: Academic Support, Asset Management, Business Support Services, IS&T Operations and the Solution Center.

Academic Support

Academic Support provides support for technology and hardware in academic spaces, classrooms and labs.  Support for UM’s Learning Management System, Canvas, is also included in this area.

Asset Management

Asset Management is responsible for maintaining the asset management portfolio of physical and soft assets such as computing equipment, software licensing agreements and maintenance agreements.  This area also co-manages the annual computer deployment.

Business Support Services

Business Support Services implements and maintains the systems that support the administration and operations of the university. These systems include enterprise business software applications such a Argos, Banner, Cashnet, CBORD, Dynamic Forms, etc. as well as administration and support of UM’s webpage.

IS&T Operations

IS&T Operations is responsible for the University data center, network infrastructure, and cybersecurity. This includes the enterprise firewall, core router, and switches as well as providing the University internet service, wireless access and VoIP telephony services. Active directory services, enterprise email and storage are also included in this area.

Solution Center

The Solution Center is the frontline “IT Helpdesk” providing technology assistance to faculty, staff and students. Technology support is provided for university owned computers, printers and mobile devices.  The Solution Center provides end-user support for issues with user accounts, email and connecting to WiFi.  Additional information, including location and hours can be found on the Solution Center webpage.

Information Technology Strategic Plan

The Information Technology Strategic Plan seeks to connect the ideas of global awareness, traditional and innovative teaching methods, foster skill growth and nurture students through the goals and objectives, in partnership between the Technology Advisory Council (TAC), campus community and Information Services and Technology.

IT Strategic Plan (2017-2022)PDF