Work Request Submittal
The Work Order Center is responsible for the distribution of all work requests to the appropriate Physical Plant Supervisor during normal business hours. We use an online work order management system called MaintenanceDirect to document all requests from start to completion. Non-urgent work requests may be submitted online 24 hours/day, 7 days a week. Maintenance shops close at 3:30 p.m. therefore any request submitted after this time will not be processed until the next day.
CLICK HERE to SUBMIT A WORK REQUEST by creating an account or logging into existing account. Submittal password is “falcons”. Account number is 35248877.
VIDEO: HOW TO PUT IN A WORK ORDER
CLICK HERE for HELP using MaintenanceDirect
*A requester cannot make changes to a request once it is submitted. If you need to cancel or update a request, please call us so that we can make the changes for you. Submitting a new request can be confusing and may lead to longer processing.
Emergency Work Requests
An emergency may be defined as any situation where people, equipment or facilities are in danger of being damaged. Requests classified as emergencies should always be called in. Examples of emergencies are flooding, no hot water throughout building, total power outage, AC not working, broken window, etc.
Weekdays, 7:00 a.m. – 4:00 p.m.
Call the WORK ORDER CENTER at (205) 665-6130
After Hours, Weekends and Holidays
Call UM POLICE at (205) 665-6155
Departmental Service Charges
Physical Plant Labor: Hanging pictures, moving keyboard trays, moving phone lines, adding a wall jack for a telephone, additions and renovations of spaces, providing power for an event (extension cords, portable power and breaker panels), assembling furniture, maintenance of lab or exercise equipment, vandalism repairs in residence halls and painting other than regular maintenance.
Moving & Special Event Setups: Moving of tables, chairs, plants, platforms, boxes, stages and furniture; setting up for department or club special events; summer conference and camp setups. Items to be moved to/from surplus, disposed of, or moved to new locations should be clearly marked.
Custodial Services: Cleanup after department and club special events, cleanup after athletic events that occur outside normal custodial work hours, cleanup associated with vandalism in residence halls.
| Description | Rate |
| Physical Plant Labor | Minimum $23.50 and $23.50 per additional employee hour |
| *Moving & Special Event Setups | Minimum $15.00 and $15.00 per additional employee hour |
| *Picnic Table Moving | Minimum $23.50 and $23.50 per additional employee hour |
| *20′ X 20′ Tent Rental | $130.00 |
| Custodial Services | Minimum $14.00 and $14.00 per additional employee hour |
| Engraved Name Plates | $2.00 per character |
* A three (3) to five (5) day notice is required. Overtime rates will apply when services are requested outside normal work hours.
